How much is shipping?
Shipping is $7 flat rate. You get FREE standard shipping within the US for orders over $35.
When do I receive my order?
Once you place the order, we will prepare and ship it within 3 business days. We ship with USPS so your order will arrive within 2-5 business days once shipped.
Will my chocolates melt when the weather is warm?
We do our best to make sure your chocolates arrive in good condition. In summer months, we include ice packs at no extra charge. You'll receive notification when your chocolates are on the way. Please keep an eye out for when they arrive so they don't sit in the mailbox or on the sunny porch for long.
What is your return policy?
Chocolate is food so once shipped, we can't take them back. But if for any reasons chocolate arrives in not good condition, please do let us know and we will make it right.
What's the best way to store my chocolates?
Away from direct sunlight with temperature between 55F - 68F is ideal. We found that our snacking chocolate at home is in good condition when stored in airtight container in wine fridge.
Can I pick up my order?
Yes, if you are local and prefer picking up your order, we do offer pickup in Dogpatch in San Francisco. At the moment, we only have one pickup window on Saturday weekly, between 11:30 am - 2:30 pm. Please place your order by 10:30pm Friday for pickup on Saturday. We are not able to offer same day pickup, so orders received on Saturday will be available for pickup the Saturday after. We are located 4 blocks from Chase Center, and there are restaurants, bakeries, breweries and flower shop in the neighborhood to make it a Dogpatch day.
Can I have my chocolates shipped outside US?
At the moment, we only ship within US. If you like your chocolates to be shipped outside US, please contact us and we will work to make it happen.